Unopened products
Return any unopened, sealed pack within seven days of delivery for a full refund of the product value. Return shipping is at your cost unless the return results from our error.
Food safety means we cannot accept opened packs back into stock. This is not a technicality — it is why the seal exists.
Wrong, damaged or defective
If we sent the wrong item, or it arrived damaged, or the product does not meet the specification published on its page, tell us within 48 hours with a photograph. We collect it at our cost and either replace it or refund it in full, your choice.
If a batch fails to meet its published specification we will say so publicly and recall it. This has happened once, in 2024, on a turmeric batch that came in over the moisture limit.
Refund timing
bKash, Nagad and Rocket refunds are processed within 3 working days. Card refunds take 5 to 10 working days depending on your issuing bank. Cash on delivery refunds are made by MFS transfer to a number you nominate.
Custom and perishable items
Custom blends and personalised hampers are made to your specification and cannot be returned unless defective. This is stated again at the point of ordering, before payment.